Privacy Policy
Last Updated: 25 March 2025 · Effective Date: 25 March 2025
Myvaltrix ("we", "our", "us") values the privacy of every person we work with. This policy describes how we collect, use, and protect personal data in the course of providing our AI consulting services. We operate in accordance with the Personal Data Protection Act 2010 (PDPA) of Malaysia.
Questions about this policy may be directed to privacy@myvaltrix.
1. Data Controller
The data controller responsible for your personal data is:
- Business Name: Myvaltrix
- Address: 9 Lorong Kuda, 50460 Kuala Lumpur, Malaysia
- Email: privacy@myvaltrix
- Phone: +60 3-4265 8194
2. Personal Data We Collect
We collect personal data through voluntary enquiries, service engagements, and website interactions. This includes:
- Identity data: Full name, job title, company name
- Contact data: Email address, phone number, mailing address
- Enquiry data: Content of messages submitted through our contact form
- Technical data: IP address, browser type, pages visited, session duration (via analytics)
- Engagement data: Information exchanged during project scoping or service delivery
We do not knowingly collect personal data from individuals under 18 years of age.
3. How We Collect Data
Personal data is collected through the following channels:
- Contact forms on our website
- Direct email or telephone communication
- Project onboarding and service delivery activities
- Cookies and website analytics tools (with your consent)
- Business cards or professional network exchanges
4. Legal Basis and Purposes of Processing
Under the PDPA 2010, we process personal data based on the following grounds:
Responding to enquiries and marketing communications where you have explicitly opted in.
Processing necessary to fulfil service agreements with clients.
Improving our services, website performance analysis, and fraud prevention.
Complying with applicable Malaysian laws and regulatory requirements.
5. How We Use Your Data
Personal data is used strictly for the following purposes:
- Responding to enquiries and providing service proposals
- Delivering contracted AI consultancy services
- Communicating project updates and deliverables
- Sending relevant service information where consent exists
- Maintaining business records as required by law
- Analysing website usage to improve our content and services
We do not sell personal data to third parties. We do not use personal data for automated decision-making that produces legal or similarly significant effects.
6. Data Retention
We retain personal data for the following periods:
After the applicable retention period, data is securely deleted or anonymised.
7. Data Sharing
We may share personal data with carefully selected third parties where necessary:
- Analytics providers (e.g. Google Analytics) — to understand website usage patterns
- Cloud infrastructure providers — for secure data hosting and processing
- Professional advisors — legal or accounting professionals where required
- Regulatory authorities — where required by Malaysian law
All third parties are required to handle data in accordance with applicable data protection obligations.
8. Data Protection Measures
We implement reasonable technical and organisational measures to protect your data, including:
- Encrypted data transmission (TLS/HTTPS)
- Access controls limited to authorised personnel
- Regular review of data handling practices
- Secure deletion procedures for expired data
- Vendor due diligence for third-party processors
In the event of a personal data breach that is likely to affect your rights, we will notify you and the relevant authorities as required under Malaysian law.
9. Cookies
Our website uses cookies to support basic functionality, analytics, and personalisation. You can manage cookie preferences at any time via our Cookie Policy page. Essential cookies are required for the site to operate and cannot be disabled.
10. Your Rights Under the PDPA 2010
As a data subject under Malaysian law, you have the right to:
Request a copy of the personal data we hold about you.
Request correction of inaccurate or incomplete data.
Request deletion of your data where no lawful basis exists for retention.
Withdraw previously given consent for processing at any time.
Object to processing based on legitimate interest or direct marketing.
Receive your data in a structured, machine-readable format where feasible.
To exercise any of these rights, contact us at privacy@myvaltrix. We will respond within 21 days of receiving your request. If you are not satisfied with our response, you may lodge a complaint with the Department of Personal Data Protection Malaysia.
11. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies independently.
12. Children's Privacy
Our services are directed at business professionals and organisations. We do not knowingly collect personal data from individuals under 18. If you believe a minor has submitted data to us, please contact us so we can remove it.
13. Updates to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised "Last Updated" date. Continued use of our services after any changes constitutes acceptance of the revised policy. We will notify active clients of material changes by email.